April 7, 2020

Helping customers, employees and the community: Insurers respond to COVID-19

Helping customers, employees and the community: Insurers respond to COVID-19

We’ve been following the initiatives launched by insurance companies to alleviate the impact of the coronavirus crisis (see Insurers Respond to COVID-19). Here are several more examples of insurers’ commitment to helping their agents, employees, customers, and the broader community weather the pandemic.

taken several steps to help ease the burden for customers, including:

  • Considering a covered premise as
    “occupied” while mandatory closures are in effect
  • Extending rental car days if a
    policyholder’s vehicle is in the shop and cannot be repaired or returned
  • Paying additional living expenses to
    homeowners who are forced from their homes following a covered loss
  • Offering flexibility on bill payment
    options for those experiencing financial hardship
  • A 60-day hold on cancellations and
    non-renewals for non-payment
  • Permitting business use of hired,
    non-owned autos for delivery purposes at no additional charge and extending
    personal auto coverage to individuals delivering food, medicine, and other
    essential goods at no additional charge

The company
is also investing in  relief efforts,
including $500,000 to local non-profits to
provide pandemic-related assistance to people and organizations across the
country; donating critical medical supplies and masks to health professionals;
and collaborating with corporate teambuilding company Cheeriodicals to deliver
“cheer-up” gift packages to local hospitals to show  appreciation for health care providers.

Liberty Mutual has created a $4
million fund offering low-threshold, immediate grants of up to $10,000 for 450
community partners – with priority given to groups providing healthcare or
serving the homeless, elderly, and other populations deemed at highest-risk.

Liberty Mutual employees continue to be able
to make online charitable donations that are supported further by company

The company has also enabled employees to work
remotely and reports no impact to normal customer

The MetLife Foundation announced on March 31 that it is committing
$25 million to the global response to COVID-19 in support of communities
impacted by the pandemic.

The grant funding from MetLife Foundation will span all regions where MetLife
operates and address both short- and longer-term relief efforts. 

“Supporting and protecting
people is at the core of who we are and what MetLife stands for – in our
business and in the Foundation’s giving,” said MetLife President and CEO Michel

Initial grants will
support communities and people with urgent needs for food, healthcare,
childcare, and direct financial support.

As part of this
commitment, MetLife Foundation and other MetLife entities have already pledged
$4 million to relief efforts in Asia, EMEA, Latin America, and the United
States, including $1 million to U.S. food banks to help them deal with
increased demand for their services as a result of coronavirus.

is donating
millions of
relief efforts, including Feeding America, American Red Cross, and the Illinois
COVID-19 Response Fund. Additionally, the company has also donated hundreds of
masks and other supplies to local hospitals and teamed up with the Atlanta
Hawks to help provide meals to vulnerable populations and healthcare workers in

State Farm has also transitioned most
employess to work from home arrangements and has set-up a matching-gift program
in which employees donations to qualified nonprofits can be matched by the
State Farm Foundation.

State Farm customers who are experiencing
financial hardships are encouraged to call their agents to discuss assistance

Westfield Insurance is providing billing
options for financial hardships and suspending all policyholder cancellations
until May 31, 2020, or as directed by each state.  Extended payment plan may be offered to those
policyholders. As of March 20, 2020, late fees also will be waived through May
31, 2020, or as directed by each state.

Westfield will contribute nearly a million
dollars toward nonprofit partners, including the Akron Canton Foodbank,
Cleveland Foodbank, United Way of Cleveland, Feeding Medina County, and Feeding

Westfield’s foundation is matching employee
donations to their local foodbank or United Way dollar for dollar up to $50. The
company is also working with agency partners across the country to distribute
Legacy of Caring grant dollars for them to donate to nonprofits in their
community who are challenged because of COVID-19.

As a regulatory/government solution, trade
groups representing insurers have voiced support for the
proposed COVID-19 Business and Employee Continuity and Recovery Fund. It would
be financed by the federal government and provide essential funds to impacted
employers and employees.

Tell us how your company is contributing to the
pandemic relief efforts: communications@iii.org.

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